Before you start playing at TK11, take a moment to read through these terms and conditions. They are written in plain language so you know exactly what your rights and responsibilities are as a member — no confusing fine print, no hidden surprises.
Before reading the full terms, here are the six core principles that underpin all our conditions
Tk11 believes every member has the right to know exactly what they are agreeing to. All bonus conditions, withdrawal rules, and account limits are written in plain, straightforward language — no deliberately confusing legal jargon. If anything is unclear, our support team is ready to help.
All your personal data is protected under Malaysia's Personal Data Protection Act (PDPA) and encrypted with 256-bit SSL. tk11 does not sell, rent, or share your data with any third party without your explicit consent. You may request access to or deletion of your data at any time.
Tk11 maintains sufficient financial reserves to ensure all legitimate winnings are paid out in full and without delay. No unreasonable withdrawal limits are imposed on regular members. VIP players enjoy prioritised withdrawal processing within 5 minutes via TnG eWallet, GrabPay, or DuitNow.
Every game at TK11 – from slots to poker tables and roulette – runs on a Random Number Generator (RNG) system that has been independently audited and certified. This ensures every spin and every outcome is completely random, free from any manipulation or bias.
TK11 provides gambling management tools accessible to all members – including deposit limits, session time limits, cool-off periods, and self-exclusion. These are not just box-ticking measures – they are fully functional tools that anyone can use whenever they need them.
TK11's Terms & Conditions are reviewed and updated periodically to ensure they remain relevant, fair, and compliant with all current Malaysian legal requirements. When significant changes are made, members will be notified via email or in-platform notification before the changes take effect.
These Terms and Conditions ("Agreement") are between you ("Member" or "User") and TK11 ("Platform", "we", "us"). By registering an account or using any part of the TK11 platform at tk11-jit.com, you agree to be bound by all the terms stated below. Please read carefully before making any deposit or playing.
Tk11 is an online entertainment platform offering a wide range of game categories to Malaysian users, including slots, live casino, sports, e-sports, roulette, jackpot, and poker. This agreement comes into effect as soon as you complete the account registration process or use any feature of the platform, whichever occurs first.
By using the TK11 platform, you confirm that you have read, understood, and agreed to comply with all terms and conditions in this document, along with our Privacy Policy, which forms part of this agreement. If you do not agree with any part of these terms, you are advised not to use the TK11 platform.
Important Note: These Terms are governed by the applicable laws of Malaysia. Any disputes will be resolved in accordance with the procedures set out in Section 13 of this document.
To register and use the tk11 platform, you must meet all of the following requirements:
TK11 employs active age verification measures. If we suspect any account is held by an underage individual, that account will be suspended immediately pending completion of identity verification.
Creating a TK11 account requires you to provide your full name, an active Malaysian phone number, and a secure password. Phone number verification is done via a One-Time Password (OTP) sent by SMS. Registration is free with no fees charged.
As the account holder, you are fully responsible for:
Tk11 is not liable for any losses arising from a user's own disclosure of their password or negligence in maintaining the security of their account.
TK11 supports a wide range of local Malaysian payment methods for members' convenience. All deposit transactions are processed securely using 256-bit SSL encryption.
Accepted deposit methods:
The minimum deposit is RM20 for all payment methods. TK11 does not charge any processing fees on deposits. However, your payment service provider may impose their own charges — please check directly with your provider.
Important: Deposits may only be made using payment methods registered in the member's own name. tk11 does not accept third-party payments. Deposits that do not comply with this requirement may be declined and returned, less any applicable processing fees.
Tk11 reserves the right to request additional identity verification for deposits exceeding certain thresholds, as a fraud prevention and anti-money laundering measure, in line with Malaysian legal compliance requirements.
Tk11 is committed to processing withdrawals promptly and efficiently. For security purposes and as a standard fraud-prevention measure, withdrawals may only be made to the same payment method used for the original deposit.
Withdrawal processing times:
The minimum withdrawal amount is RM50. The daily withdrawal limit for standard members is RM10,000. VIP members enjoy higher withdrawal limits according to their respective VIP tier.
TK11 reserves the right to carry out additional security checks before processing large or unusual withdrawals. This is not to delay your payment – it is to protect your account from any unauthorised activity.
All winnings derived from the use of bonuses or promotional credits are subject to the rollover requirements stated in the respective bonus terms before any withdrawal can be made.
TK11 offers a range of promotions and bonuses for both new and existing members. All bonuses are subject to the specific terms and rollover requirements stated in each individual promotion. The general conditions applicable to all TK11 bonuses are as follows:
For more information on the latest available promotions, please visit the Promotions us. Specific terms for the VIP Rewards programme can be found on the VIP Rewards.
All games on tk11 are operated using an RNG (Random Number Generator) system that has been audited by an independent verification body. This ensures every game outcome is random and fair. The RTP (Return to Player) value for each game can be found in its respective game information.
Specific rules for each game category:
Tk11 maintains a complete log of all gaming activity. In the event of any dispute regarding game outcomes, tk11's system records shall be considered final unless a material technical error can be demonstrated.
Tk11 uses multiple layers of security to protect member accounts. That said, members also have a responsibility to keep their own accounts secure.
TK11 reserves the right to request identity verification ("KYC – Know Your Customer") under the following circumstances:
Documents that may be requested for identity verification include a copy of a valid MyKad or Malaysian passport, proof of current address, and a bank statement or proof of ownership of the payment method used. All submitted documents will be processed and stored securely in accordance with tk11's privacy policy and Malaysia's PDPA.
To maintain platform integrity and a fair gaming experience for all members, the following are strictly prohibited at TK11:
Consequences of Violation: TK11 reserves the right to suspend or close any account that violates any of the above prohibitions, forfeit all balances and winnings associated with the violation, and report fraudulent activity to the relevant authorities where necessary.
TK11 reserves the right to suspend or close any member's account with or without prior notice under the following circumstances:
If an account is suspended for technical or administrative reasons (not a violation), any valid balance will be returned to the member once verification is complete. To voluntarily close your account, contact the TK11 support team via live chat or email at support@tk11-jit.com.
TK11 takes our responsibility for member wellbeing seriously. Gambling is intended for entertainment purposes and should not be treated as a source of income. We provide a range of tools to help members manage their gambling in a healthy way:
All of these tools can be activated through your account settings or by contacting TK11 support. Once activated, they take effect immediately and cannot be reversed until the set period has ended — this is in place to protect you. More information is available on the Responsible Gaming ours.
If you or someone you know is struggling with gambling, please seek professional help. TK11 will never reject a self-exclusion request or attempt to persuade a member to continue playing when they have expressed a wish to stop.
TK11 is committed to protecting the privacy of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data is collected, processed, and stored in line with Privacy Policy ours in full.
In summary, TK11:
By using the TK11 platform, you agree to the collection and use of your data as described in our Privacy Policy.
TK11 is not liable for any losses arising from:
For any dispute relating to a transaction or game outcome, members must submit a written complaint to support@tk11-jit.com within 30 days from the date of the incident. TK11 will investigate and respond within 14 business days. TK11's system records serve as conclusive evidence in any dispute, unless a material technical error on TK11's part is proven.
Tk11 reserves the right to amend, update, or add to any part of these Terms & Conditions at any time. When material changes are made, tk11 will notify members via:
Changes will take effect 7 days after notice is given for standard changes, or immediately for changes required by law or to prevent active fraud. Continued use of the TK11 platform after the effective date of any changes constitutes acceptance of the updated terms.
The current version of these Terms & Conditions is Version 4.2, updated on January 2026. For any enquiries regarding these terms, please contact us at support@tk11-jit.com or via live chat on the platform.
Contact Us: If there is any part of these terms you do not understand or would like further clarification on, the TK11 support team is available in Bahasa Melayu, 24 hours a day, 7 days a week. We would much rather you have a full understanding before you start playing.
A quick reference for the most frequently asked questions about TK11's terms
The tk11 platform is built on a foundation of trust and transparency. Register a free account today and enjoy over 200 games with familiar local Malaysian payment methods. Minimum deposit of just RM20.