TK11 takes your privacy seriously. This policy explains exactly what data we collect, how it is used, who can access it, and what rights you have as a member. No fine print, no confusing language – just clear, honest information.
This is the foundation of our commitment to protecting every piece of information you entrust to tk11
All information you transmit to TK11's servers — from login details and personal information to deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, or FPX — is encrypted using 256-bit SSL technology. This is the same security standard used by major Malaysian banks such as Maybank and CIMB. Even if this data were intercepted, it cannot be read without the correct decryption key.
TK11 has never and will never sell, rent, or disclose your personal data to any third party for marketing or other commercial purposes without your explicit consent. Your data belongs to you — TK11 uses it solely for the purposes agreed upon during registration and as set out in this privacy policy. This is not merely a promise; it is our legal commitment under Malaysia's PDPA.
All of TK11's data management practices are in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. This covers how we collect data, retention periods, member access rights, data deletion procedures, and disclosure requirements to authorities. We undergo regular compliance reviews to ensure our practices remain current with applicable Malaysian legal requirements.
As a TK11 member, you have the right to access a copy of your personal data, correct inaccurate information, request deletion of your data under certain conditions, and withdraw marketing consent at any time. All such requests can be submitted by email to support@tk11-jit.com and will be processed within 14 working days. We will never question or obstruct any legitimate request from our members.
TK11 only sends marketing communications to members who gave their consent during registration. You can opt out of promotional emails, SMS, or push notifications at any time through your account settings or by clicking the "unsubscribe" link in any of our emails. Opt-out requests will take effect within 48 hours. Important note: transaction and account security notifications cannot be turned off, as they are in place for your protection.
While TK11 employs comprehensive security measures, we recognise that no system is entirely foolproof. In the event of a material data breach involving members' personal information, TK11 is committed to notifying affected members within 72 hours of detecting the breach, in line with international best practices. The notification will cover the nature of the breach, the data that may have been exposed, and the steps we are taking to address it.
This Privacy Policy ("Policy") describes how TK11 ("we", "Platform") collects, uses, stores, and protects your personal information when you use TK11's website and services at tk11-jit.com. By registering an account or using any part of the platform, you agree to the terms of this privacy policy. Please read it carefully.
TK11 is an online entertainment platform offering slots, live casino, sports, e-sports, roulette, jackpot, and poker to users in Malaysia. In operating this platform, we collect and process certain personal data necessary to deliver a safe, efficient, and high-quality experience to every member.
This Privacy Policy applies to all personal information you provide to us directly (such as during account registration), information we collect automatically when you use the platform (such as activity logs and cookie data), and information we receive from trusted third parties (such as payment service providers Touch 'n Go, GrabPay, and FPX).
TK11 is the "data controller" for all personal information processed under this policy. This means we are responsible for ensuring your data is processed lawfully, fairly, and transparently. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all its subsidiary regulations.
Note: If you are under 18 years of age, you are not permitted to use the TK11 platform. We do not knowingly collect data from minors. If you believe we may hold information belonging to a minor, please contact us immediately at support@tk11-jit.com.
TK11 collects various types of personal data depending on how you interact with the platform. Below is a summary of the data we may collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Registration & KYC verification |
| Contact | Malaysian phone number, email address | Account registration |
| Financial | EWallet account ID, deposit/withdrawal transaction records | Payment processing |
| Technical | IP address, device type, browser, operating system | Automatically during use |
| Behaviour | Game records, betting history, session duration | Automated platform logs |
| Communications | Support chat records, emails, feedback | Interactions with the support team |
We only collect data that is strictly necessary for the stated purposes. TK11 does not collect sensitive data such as medical information, religious beliefs, or sexual orientation under any circumstances.
For financial information, TK11 does not store full credit or debit card numbers. All payment transactions are processed through certified payment gateways, and we receive only secure transaction tokens — never raw card data.
TK11 uses your personal data for the following purposes, and these purposes only:
TK11 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent. If we intend to use your data for a new purpose, you will be notified and given the choice to agree or decline.
TK11 does not sell or rent your personal data. However, in the course of operating the platform, we may share certain data with selected third parties in limited and specific circumstances:
Important: TK11 does not share your personal data with other gambling platforms, marketing companies, data brokers, or any party not listed above. All data sharing is governed by data processing agreements that require recipients to protect your data to the same high standards as TK11.
TK11 continuously invests in security infrastructure to keep your data protected at all times. Our technical and organisational security measures include:
While we take all of these reasonable precautions, no security system is 100% foolproof. We encourage members to play their part in protecting their accounts by using strong, unique passwords, enabling 2FA, and never sharing their login credentials with anyone.
TK11 uses cookies and similar tracking technologies to keep the platform running smoothly and to give you a better experience. We use several types of cookies:
You can manage your cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the TK11 platform. Our session cookies expire automatically when you close your browser or after a set period of inactivity.
TK11 does not use third-party cookies for advertising or to track your activity on other websites outside the TK11 platform. We only use first-party tracking technology within our own platform.
TK11 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, subject to Malaysian legal requirements that may mandate longer retention periods.
Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to any individual. You may request early deletion in certain circumstances — see Section 8 for details.
Under Malaysia's PDPA and TK11's privacy policy, you have the following rights regarding your personal data:
To exercise any of these rights, contact us by email at support@tk11-jit.com with the subject line "Privacy Rights Request", clearly stating the right you wish to exercise along with the necessary identity verification details. We will acknowledge your request within 3 business days and resolve it within 14 business days.
The TK11 platform is intended solely for users aged 18 and above. TK11 does not accept registrations from minors and does not knowingly collect personal data from anyone under the age of 18.
We apply age verification measures during registration and reserve the right to request proof of age from any member suspected of being underage. Accounts confirmed to belong to underage individuals will be suspended immediately, and any remaining balance will be returned to the parent or legal guardian following verification.
For parents and guardians: If you believe your minor child has registered for or used the TK11 platform, please contact us immediately at support@tk11-jit.com. We will investigate promptly, suspend the account in question, and delete all data associated with that minor.
The TK11 platform may contain links or integrations with third-party services, such as payment gateways (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks) during transaction processing. When you follow a link to these third-party websites or applications, their respective privacy policies will apply to any data you provide there.
Tk11 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of each third-party service you use when interacting with our platform. Third-party integrations are selected based on their security reputation and compliance with recognised data protection standards.
TK11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or platform improvements. When material changes are made, we will:
For non-material changes (such as spelling corrections or clarifications), we may not send a dedicated notification, but the updated date will be revised. We encourage you to review this page periodically.
Continued use of the TK11 platform after a policy change takes effect will be considered acceptance of the updated policy. If you disagree with any changes made, you have the right to close your account by contacting our support team.
The current version of this Privacy Policy is Version 3.1, updated on January 2026.
For any enquiries, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact TK11's Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days and resolve more complex requests within 14 working days. If your case requires more time, we will keep you informed of the current status and the expected timeline.
TK11's Commitment: Your privacy is not merely a legal obligation to us — it is part of the trust you place in TK11 every time you log in and play. We take every privacy inquiry and complaint seriously, and we will never question or obstruct any legitimate request from our members.
A visual summary of the rights you hold under Malaysia's PDPA and TK11's privacy policy
Request a copy of all personal data TK11 holds about you. We will provide it within 14 business days at no charge.
If any of your information is inaccurate or out of date, you have the right to request a correction. Some data can be updated directly in your account profile settings.
In certain circumstances, you may request the deletion of your personal data. Some data must be retained for legal compliance purposes and cannot be deleted before the required retention period.
Withdraw your marketing consent at any time through your account settings or by contacting our support team. Marketing communications will be stopped within 48 hours.
Request that TK11 restrict the processing of your data in certain situations — for example, while you are disputing the accuracy of your data or during an appeal process.
Submit a complaint to TK11 first. If you remain unsatisfied, you may escalate the matter to the Department of Personal Data Protection Malaysia for an independent investigation.
Answers to the most frequently asked questions about privacy and data security at TK11
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